Terms of Service

These Terms of Service (“Terms”) apply to all cleaning services provided by Elite Cleaning San Clemente (“we”, “us”, or “our”). By booking a service, you agree to these Terms.

Services

We offer residential window cleaning, commercial window cleaning, solar panel cleaning, and gutter cleaning throughout San Clemente, Dana Point, San Juan Capistrano, and Laguna Niguel. Scope of work for each job is agreed on before the visit.

Quotes & Pricing

Quotes are free and non-binding. Final pricing depends on property size, access, story height, and job complexity. We’ll never add charges after a job without notifying you first and getting approval.

14-Day Streak-Free Guarantee

If any window we cleaned streaks or spots under normal conditions within 14 days of our visit, we will return and re-clean it at no charge. The guarantee does not cover:

• Damage from storms, sprinklers, construction, or third-party activity after our visit
• Windows with pre-existing hard-water etching, mineral deposits from irrigation, or physical damage that we noted during the visit
• Bird droppings, insect residue, or contamination that occurred after the cleaning

To claim the guarantee, contact us within 14 days by phone or email with photos of the affected windows.

Scheduling & Cancellation

Please give us at least 24 hours notice to reschedule or cancel — there’s no charge for changes with proper notice. Same-day cancellations may incur a small trip fee since our crew has already been dispatched.

Access & Property Preparation

You agree to provide safe access to the property on the scheduled day, including any gate codes or keys required. Please move fragile items away from window areas before we arrive. If we cannot access the property or complete the work due to reasons outside our control, we may need to reschedule.

Payment

Payment is due upon completion of service unless other terms are agreed in writing. Recurring commercial accounts are invoiced monthly. Late payments may incur a small service fee after 30 days.

Liability

We carry general liability and workers’ compensation insurance. In the unlikely event of accidental damage during a visit, please notify us within 24 hours so we can document and address it. Our liability is limited to the direct cost of repair or replacement for property damage we caused. We are not responsible for pre-existing damage, natural weathering, or consequential losses.

Pre-Existing Conditions

Some windows have pre-existing hard-water etching, screen damage, seal failure, or physical scratches. These conditions cannot be fixed by cleaning. When we notice them, we’ll flag them during the walkthrough or in the completion report so there are no surprises.

Photos & Reviews

We may take before and after photos of completed work for internal quality control. We will not publish photos that identify your address without written permission.

Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Orange County, California.

Changes to These Terms

We may update these Terms from time to time. The “last updated” date at the top reflects the latest version. Bookings made under previous versions are honored under the terms in effect at the time.

Contact Us

Questions about these Terms?
Elite Cleaning San Clemente
910 Calle Negocio, San Clemente, CA 92673
Phone: (949) 602-1313
Email: windowscleaningsanclemente@gmail.com